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McKinney & Associates case study: FAA Office of IT    
   

Federal Aviation Administration's
Office of Information Technology
Integrated Product Team for IT Acquisitions

The Federal Aviation Administration's former Office of Information Technology Integrated Product Team for IT Acquisitions (IPT) provided solutions for acquiring and managing IT hardware, software and support service contracts and programs. (The program was disbanded in 2003 after the FAA and other agencies within the Department of Transportation were reconstituted within the Department of Homeland Security).

IT-IPT sought clarity and direction for identifying its market niche and reaching customers and a potential customer base. The unit was searching for a brand identity, to align its vision, mission, and message and to deepen its market penetration.

This effort was critical and complex given the structure and nature of IT-IPT's hallmark programs - a constellation of interrelated services delivered primarily through the Integrated Computing Environment - Mainframe and Network (ICE-MAN) and Broad Information Technology Services (BITS).

After conducting a communications audit of IT-IPT's communications operation, McKinney & Associates conducted market research and devised a branding strategy.

McKPR's branding included prototype collateral assets that promoted a new image for the IT-IPT. A tagline, web site design, and other marketing materials were developed to convey the unit's refined identity. The firm also conducted a training session to help IT-IPT's staff deliver marketing messages to the public.

 

  McKinney & Associates case study: FAA Office of IT
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